1
Configure the offer
Turn protection on, choose a pricing mode, and set which carts are eligible.
Coming soon
Klify - Shipping Protection
Protect every order while growing your store’s revenue
Offer protection in the cart, collect the fees, and let customers submit claims through a dedicated portal.
Coming SoonExplore features
Overview
Klify - Shipping Protection lets shoppers add optional coverage for loss, theft, and damage in transit. You set the price and who sees it, charge a clear fee at cart or checkout, then resolve claims from one dashboard.
3
Pricing modes
Cart + checkout
Where it appears
Claims portal
Customer self-serve
Auditable
Coverage per order
Process
How it works
2
Shoppers opt in
Eligible carts see a clear fee for loss, theft, and damage. Checkout still completes if they decline.
3
Claims stay in one place
Customers file through your portal. You review and refund or reorder from the claims inbox.
At a glance
What you can run on the storefront
Cart & checkout offer
Percentage, fixed, or tiered fees
Loss, theft & damage
Self-serve claims portal
Merchant claims inbox
On this pageJump to a section
Pricing
Charge a fee that matches the cart
Shoppers see the protection price before they opt in. Pick a percentage, a flat fee, or cart-value tiers.
Percentage of order
Fee is a percentage of the eligible cart subtotal, with optional min and max caps.
Fixed fee
Charge the same protection amount on every eligible cart.
Tiered rules
Set cart-value ranges so larger orders can use a different rate.
Cart & checkout
Show protection where shoppers already decide to buy. The fee is charged as a line item; checkout still completes if they decline.
Online store cart
Offer protection on the cart page and cart drawer. Non-Plus stores typically use this widget.
Checkout (Shopify Plus)
Place the offer in checkout, and optionally reinforce coverage on the thank-you page.
Pre-select or opt-in
Start with protection selected, or leave it unchecked. Shoppers can always remove it.
Who sees the offer
Show protection only on carts you want to cover.
Cart value range
Set a minimum and maximum subtotal. Digital-only carts can be included or hidden.
Product exclusions
Leave selected products out of the fee, or hide the offer when those products are in the cart.
03
Customer claims portal
Protected buyers look up their order and file a claim within the window you set.
Look up and file
Customers enter order number and email, pick items and a reason, then submit. They get a claim reference.
Your rules
Set the claim window, accepted reasons, and whether you offer refund or replacement.
04
Merchant claims inbox
Review claims in one place, then refund or create a replacement order in Shopify.
Review & status
See issue type, status, and customer in one table. Move a claim from submitted to approved or denied.
Resolve in Shopify
Refund to the original payment, create a replacement order, or issue store credit.
Analytics
Track every protected order
See protection sales, protected orders, and claim volume from Home — without leaving the app.
Frequently asked questions
Answers for merchants evaluating Klify - Shipping Protection.